Direct 4x4 Returns Policy

We take great pride in our products and have thousands of satisfied customers. If you are not totally satisfied with your product though, you need to notify us in writing within 7 working days from the receipt of the goods. You will then need to send them back to us for a full refund.

The product has to be in a saleable condition. You will be liable for the cost of replacement or repair of any goods returned scratched, knocked, battered etc.

You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that Direct4x4 receives them and that they are not damaged in transit. If the goods are not adequately packaged, are incorrectly addressed or do not carry the correct postage, and become damaged as a result, Direct4x4 may have a claim against you. For this reason all items returned must be repackaged in a comparable way that they were delivered to you. We strongly recommend that you insure the return delivery.

The customer has to pay for all return delivery costs.

We do not refund the return delivery cost.

The customer must inform us via email or post of any returns within 7 working days of receipt. Otherwise no refund will be given.

This policy does not apply to personalised items (printed wheel covers, painted wheel covers and transfers).